Frequently Asked Questions
desarrollo de software
20+
YEARS OF SERVICE1000+
PROJECTS IMPLEMENTED6000+
USERS1000000+
CURRENT TRANSACTIONS4+
COUNTRIESITGROUP is a technology company with over 20 years of experience in mobile and web software development, specializing in the automation of critical business processes and integration with leading ERP systems on the market.
ITGROUP provides an integrated suite that includes:
- MobileSF Cross (Sales Force Automation)
- B2X eCommerce (B2B and B2C)
- LogiTrak Distribution (warehouse and route management)
- CXM Customer Service (customer support)
- Phone: (787) 761-8953 / (829) 946-3957
- Email: adm@itgrouppr.net
ITGROUP operates in Puerto Rico, the Dominican Republic, Florida, and the U.S. Virgin Islands, providing regional support to its clients.
MobileSF CROSS is a Sales Force Automation (SFA) software solution that digitizes pre-sales and direct sales processes, optimizing sales team productivity and improving managerial control through integration with ERP systems.
MobileSF is designed for distribution companies, consumer goods companies, and B2B and B2C sales organizations that require greater control, visibility, and efficiency in their sales, distribution, and logistics operations.
MobileSF enables companies to:
- Reduce administrative tasks for sales representatives
- Improve sales force productivity
- Increase managerial visibility and control
- Ensure real-time access to updated inventory, pricing, and customer information from the ERP
Key functionalities include: Order and invoice entry, Collection recording, Quote entry, Credit notes, Online inventory and product inquiry, Visit planning, Multi-route management, Online sales reports, Forgotten Products: identifies products customers used to buy but no longer order, Focus Products: strategic products the company wants to promote, Ideal Visit Guide: sales steps defined by sales channel, Smart or Suggested Order: demand forecasting based on historical data using Amazon Forecast and machine learning.
Yes. MobileSF CROSS is a mobile sales application compatible with iOS and Android, developed with modern technology to ensure high performance, stability, and data security.
Yes. The system supports offline operation, storing information locally and automatically synchronizing once the device regains internet connectivity.
Yes. MobileSF CROSS integrates with the leading ERP systems in the market, enabling automatic synchronization of orders, collections, inventory, pricing, and customers.
The MobileSF CROSS Web Client is a web-based administrative platform for monitoring and analyzing the sales force, accessible from any modern web browser.
MobileSF CROSS enables commercial route control, visit planning, and performance monitoring by salesperson, facilitating territory optimization and sales team management.
LOGITRAK is a comprehensive logistics solution developed by ITGROUP that optimizes distribution, transportation, delivery, and real-time operational visibility. It is designed for distribution companies seeking greater control, efficiency, and traceability in their logistics operations.
LOGITRAK is primarily aimed at distribution companies, wholesalers, retailers, and organizations with direct delivery operations, especially those managing routes, truck fleets, and high daily order volumes.
Yes. LOGITRAK is designed to integrate with leading ERP systems through robust web services, enabling synchronization of orders, customers, inventories, and transactions without data duplication.
LOGITRAK consists of several key modules:
- LOGITRAK Route Manager: Route optimization and delivery management
- LOGITRAK MobileRoute: Mobile application for drivers (iOS and Android)
- LOGITRAK Server: Central administration, configuration, and database
- LOGITRAK MobileIM (optional): Warehouse operations management
- LOGITRAK Dashboard: Business intelligence and KPI analysis
- LOGITRAK Order Track App: Delivery tracking for end customers
LOGITRAK Route Manager allows users to: Optimize trip assignments, view suggested routes and actual routes, monitor driver GPS location, analyze logistics performance indicators and reduce delivery times and fuel consumption.
LOGITRAK includes key indicators such as: Truck utilization percentage, number of completed deliveries, deliveries with shortages, on-Time Delivery (OTD) percentage, performance by driver, company, and period.
Drivers can: Register truck loading, view the GPS route for the trip, access delivery details, confirm deliveries with digital signature, record discrepancies or reasons for non-delivery and capture GPS location and execution times.
Yes. LOGITRAK provides real-time visibility into delivery status, including truck location, estimated time of arrival (ETA), and automatic notifications when the truck leaves the warehouse or arrives at the destination.
LOGITRAK Order Track App is a mobile application for end customers that allows them to:
- Check order status
- View products to be delivered
- Receive real-time alerts
- Know the delivery ETA
- Improve customer experience and service level
Key benefits include: Route and transportation optimization, automation of the delivery process, reduction of delivery errors and discrepancies, full control of inventory and dispatch, improved delivery times and customer satisfaction and complete visibility of the logistics operation.
B2X eCommerce is an e-commerce platform developed by ITGROUP, designed for distribution companies and B2B and B2C sales organizations that want to sell products online efficiently, securely, and at scale, available 24/7 from any device.
B2X is primarily aimed at distributors, wholesalers, retailers, and companies with extensive catalogs that require control over pricing, customer groups, inventory, promotions, and sales processes integrated with their enterprise systems.
Yes. B2X is a 100% responsive platform, allowing customers to shop from computers, tablets, and smartphones without additional development. It also includes native mobile applications for iOS and Android.
Yes. The B2X App allows customers to place orders quickly, even in offline mode, using device features such as product scanning with the camera. The app is available for Android and iOS.
Yes. B2X integrates with leading ERP systems and can connect with ITGROUP’s Mobile Server platform, enabling synchronization of pricing, commercial policies, customers, inventory, and more. Some advanced integrations may require additional costs.
Yes. B2X supports:
- Differentiated pricing by customer groups
- Hidden pricing for unregistered users
- Price requests for special products
- Integration with ERP pricing policies
This makes B2X an ideal solution for B2B e-commerce.
The platform allows management of:
- Product attributes (SKU, size, color, weight, images, inventory)
- Multiple images per product
- Featured, discounted, or new products
- Recurring and tagged products
- Side-by-side product comparison
Yes. The system can show customers available inventory quantities or out-of-stock status, depending on the distributor’s policy.
Yes. B2X incorporates multiple digital marketing tools, including:
- Coupons and discounts (by amount or percentage)
- Promotions by date, product, category, or customer
- Related products
- Rewards points program
- Product reviews and ratings
- Blogs, news, surveys, and custom pages
Yes. B2X includes B2X Delivery App, which allows drivers to:
- View delivery addresses
- Confirm deliveries
- Capture signatures
- Process payments, including credit cards
Multiple pickup points can also be configured.
Key advantages include:
- Specialization in distribution and B2B
- Deep integration with ERP and existing systems
- Robust and scalable platform
- Over 20 years of ITGROUP industry experience
- Regional support in Puerto Rico, the Caribbean, the Dominican Republic, and Florida
